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1. What forms of payment do you accept?
Sainsmart.com currently accepts PayPal*, credit card for all orders.
Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
Sainsmart.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it..4. Is there any discount for bulk/volume purchases?
Sainsmart provide the discount for bulk/volume purchase. Please email our customer service for more details.5. Do you ship internationally?
Yes, we probably do! Except for Iran, Cuba, North Korea, Sudan, Syria, the Moon..6. How can I contact sainsmart.com for additional assistance?
Customer service working time:
Repairs on defective merchandise are handled by the manufacturers and not by sainsmart, unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the carrier.
We send confirmation email to your primary PayPal email address, or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a sainsmart account registered under your PayPal account's primary e-mail address.
Please contact Customer service immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.10. What does sainsmart.com charge for shipping an order and how long will it be before I receive my order?
For Standard shipping (China Post or EUB), Free to United States, United Kindom, Canada, Australia, Germany, France, $5 to other countries. (While for Remote Area, the shipping will be calculated based on Weight VS Destination.) It will reach you 20-25 business days.
Only USPS can ship to both PO Boxes and Military APO/FPO addresses within 2kg item. Please allow additional time for orders shipped to these addresses.*
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.
If the package is checked by your country's customs office when the item arrives in their country, most websites are declare that customers are responsible for import duties, tariffs, and taxes. But sainsmart will be happy to go fifty-fifty with customers. Customer is our most valued, we try our best to reduce customer’s loss.14. Return products you are unsatisfied with.
If you are not 100% satisfied with your purchase, you can return your order within 30 days to the warehouse for a full refund. Please contact us for return address before you send it back. Please be advised Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment.15. Return the wrong item.
If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary. Replacement plus shipping cost will be issued to you on receiving the returned product. Or if you take it , we will offer a 10% discount for buying it, and we will send the replacement product to you.16. Return defective items.
If your product turns out to be a defective one with physical damage within 90 days from the initial shipping date. The customer can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.18. How long does it take for me to get a refund?
It may take 1 or2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
We can accept your payment in various ways:
It is much safer and easier to check out via PayPal. We will ship to confirmed PAYPAL address. Please make sure your payment address in your PayPal account is correct.
All major credit cards are accepted through our secure payment processor PayPal. Please don’t forget to fill in the complete shipping information on our website. The shipment will be sent to the address you registered.
For Standard shipping (China Post or EUB), Free shipping to USA, $5 to other countries.
For Express shipping (UPS/DHL/FedEX/EMS), $12.50 to USA, $17.99 to other countries.
Item will be shipped within 2 working days after full payment is received. Tracking number will be updated as soon as it's available.
Items will be shipped via EUB to USA, reaching you 10-15 days.
Items will be shipped via UPS/DHL to USA(Australia/UK/Canada/France/Germany/Italy/Belgium/Netherlands/Ireland/Spain/Japan/Korea), reaching you 3-5 days.
Delivery time depends on destination, logistics mode and other factors. If you have not received your items within 30 days of payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply.
If you have questions about shipping, please contact us at firstname.lastname@example.org
Return products you are unsatisfied with.
Return the wrong item.
Return defective items.
When will a replacement be sent?
How long does it take for me to get a refund?
12 months Manufacturer's Warranty.
We guarantee 100% customer satisfaction.
Please leave feedback if you are satisfied.
We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply.
SainSmart is a professional open hardware company specializing in Sainsmart boards and modules for Arduino, LCDs, relays, cables, oscilloscopes and other electronics.
Any inquiry, please contact us at email@example.com.