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Order amount over $150 will upgrade to express shipping for free.
Customer Service
FAQ
Payment Policy
Shipping Policy
Returns Policy
Our Guarantee
Order Processing
About Us
Contact Us

FAQ

1. What forms of payment do you accept?

2. Why is my credit card payment failed?

3. How do I know it is safe to shop with you?

4. Is there any discount for bulk/volume purchases?

5. Do you ship internationally?

6. How can I contact sainsmart.com for additional assistance?

7. How are warranties handled?

8. Why don't I receive an order confirmation email after my paypal payment is completed?

9. How do I change the shipping address or cancel my order?

10. What does sainsmart.com charge for shipping an order and how long will it be before I receive my       order?

11. Do you ship to PO boxes or Military APO/FPO addresses?

12. Why am I unable to track my order

13. Taxes, Customs & Duties

14. Return products you are unsatisfied with.

15. Return the wrong item.

16. Return defective items.

17. When will a replacement be sent?

18. How long does it take for me to get a refund?


1. What forms of payment do you accept?

Sainsmart.com currently accepts PayPal*, credit card for all orders.
*When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on your sainsmart.com order.

2. Why is my credit card payment failed?

Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free)
+1-402-935-7733 (International) +1-402-935-2050 (International)

3. How do I know it is safe to shop with you?

Sainsmart.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it..

4. Is there any discount for bulk/volume purchases?

Sainsmart provide the discount for bulk/volume purchase. Please email our customer service for more details.

5. Do you ship internationally?

Yes, we probably do! Except for Iran, Cuba, North Korea, Sudan, Syria, the Moon..

6. How can I contact sainsmart.com for additional assistance?

Customer service working time:
Monday to Friday 9:00am-5:00pm CST except public and statutory holidays.
Call the Customer Service
1 (844) 334-1906
Email the Customer service:
we look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

7. How are warranties handled?

Repairs on defective merchandise are handled by the manufacturers and not by sainsmart, unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the carrier.
Keep all shipping materials and contact us immediately

8. Why don't I receive an order confirmation email after my paypal payment is completed?

We send confirmation email to your primary PayPal email address, or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a sainsmart account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your sainsmart account, please contact us and send us your order details.

9. How do I change the shipping address or cancel my order?

Please contact Customer service immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.

10. What does sainsmart.com charge for shipping an order and how long will it be before I receive my       order?

For Standard shipping (China Post or EUB), Free to United States, United Kindom, Canada, Australia, Germany, France, $5 to other countries. (While for Remote Area, the shipping will be calculated based on Weight VS Destination.) It will reach you 20-25 business days.
For Express shipping (UPS/DHL /EMS), It's based on weight and destination. You can get the express shipping rate at checkout page. Order(s) over $150 will be upgraded to express shipping as a special accommodation(Remote area not included) . It will reach you 3 to 5 business days by UPS and DHL but 10-15 businesses days by EMS.

11. Do you ship to PO boxes or Military APO/FPO addresses?

Only USPS can ship to both PO Boxes and Military APO/FPO addresses within 2kg item. Please allow additional time for orders shipped to these addresses.*
Express shipping cannot be sent to both PO Boxes and Military APO/FPO addresses.

12. Why am I unable to track my order

It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.
Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.
Please email us if you do not receive your order by the end of the quoted time frame. Please note that orders shipping via UPS can be delivered as late as 9:00pm local time in some areas.

13. Taxes, Customs & Duties

If the package is checked by your country's customs office when the item arrives in their country, most websites are declare that customers are responsible for import duties, tariffs, and taxes. But sainsmart will be happy to go fifty-fifty with customers. Customer is our most valued, we try our best to reduce customer’s loss.

14. Return products you are unsatisfied with.

If you are not 100% satisfied with your purchase, you can return your order within 30 days to the warehouse for a full refund. Please contact us for return address before you send it back. Please be advised Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment.

15. Return the wrong item.

If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary. Replacement plus shipping cost will be issued to you on receiving the returned product. Or if you take it , we will offer a 10% discount for buying it, and we will send the replacement product to you.

16. Return defective items.

If your product turns out to be a defective one with physical damage within 90 days from the initial shipping date. The customer can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*

17. When will a replacement be sent?

Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

18. How long does it take for me to get a refund?

It may take 1 or2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

 

Payment Policy

We can accept your payment in various ways:


PAYPAL:

It is much safer and easier to check out via PayPal. We will ship to confirmed PAYPAL address. Please make sure your payment address in your PayPal account is correct.


Credit Card:

All major credit cards are accepted through our secure payment processor PayPal. Please don’t forget to fill in the complete shipping information on our website. The shipment will be  sent to the address you registered.

Shipping Policy

Rates:

For Standard shipping (China Post or EUB), Free shipping to USA, $5 to other countries.

For Express shipping (UPS/DHL/FedEX/EMS), $12.50 to USA, $17.99 to other countries.

 

Handling:

Item will be shipped within 2 working days after full payment is received. Tracking number will be updated as soon as it's available.

       

      Delivery:

Standard Shipping

Items will be shipped via EUB to USA, reaching you 10-15 days.
Items will be shipped via China Post for countries outside US, reaching you 15-20 days.


Express shipping

Items will be shipped via UPS/DHL to USA(Australia/UK/Canada/France/Germany/Italy/Belgium/Netherlands/Ireland/Spain/Japan/Korea), reaching you 3-5 days.
Items will be shipped via EMS to other countries not listed above, reaching you about 7-15 days. If you prefer DHL/UPS, please contact us.

Delivery time depends on destination, logistics mode and other factors. If you have not received your items within 30 days of payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply.

 

If you have questions about shipping, please contact us at support@sainsmart.com

Return Policy

Return products you are unsatisfied with.
If you are not 100% satisfied with your purchase, you can return your order within 30 days to the warehouse for a full refund. Please contact us for return address before you send it back. Please be advised Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment.

Return the wrong item.
If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary. Replacement plus shipping cost will be issued to you on receiving the returned product. Or if you take it , we will offer a 10% discount for buying it, and we will send the replacement product to you.

Return defective items.
If your product turns out to be a defective one with physical damage within 90 days from the initial shipping date. The customer can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*

When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

How long does it take for me to get a refund?
It may take 1 or2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

Our Guarantee

12 months Manufacturer's Warranty.

We guarantee 100% customer satisfaction.
If your item is not as described or faulty when you receive it we will replace it for you with no additional charge.


If you are satisfied with our service, please kindly leave us a positive feedback and give us the Detailed Seller Rating with a "5 stars" . 1, 2, 3 or 4-star Detailed Seller Ratings because they are equal to negative feedback.

Please leave feedback if you are satisfied.
Please contact us for resolutions before leaving neutral or negative feedback , we strive to providing the greatest service and bringing the highest satisfaction to all of our customers.

We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply.
Thanks in advance for your patience!

Order Processing

About Us

SainSmart is a professional open hardware company specializing in Sainsmart boards and modules for Arduino, LCDs, relays, cables, oscilloscopes and other electronics.

SainSmart is based in Delaware, also having several oversea warehouses in places such as Germany (Leipzig, Werne) and China(Canton), which ensures delivery for customers from Asia, Europe and other parts of the world. The biggest warehouse is in China, where most of the products are shipped from.

We work in an environment where we have to constantly evolve and adapt to emerging technology. Our goal is to develop and make the best and the newest electronics, bringing our customer a selection of products that we believe is incomparable. From SainSmart boards and relays and more, it’ll be hard for you to find anything that comes close.

Contact Us

Any inquiry, please contact us at support@sainsmart.com.