Warranty Registration

STANDARD ONE YEAR WARRANTY

• SainSmart warrants a product to be free from defects in workmanship and materials, under normal indoor use and conditions, for a period of one year for the original invoice date.

• This warranty is non-transferable and proof of purchase from us or an authorized dealer is required for warranty service.

• Handling fees are to be paid for by the customer.

What Does This Limited Warranty Cover?

We warrant that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period (defined below). Please refer to the Instructions inside each package for a description of proper use and care of the unit.

We agree, at its option during the warranty period, to furnish a refurbished or replacement product of equal value in exchange without charge (except for a fee for handling, packing, and insurance which will be incurred by the customer). Such replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on the original dated sales receipt.

What Does This Limited Warranty Not Cover?

This limited warranty does not cover damages directly or indirectly arising or resulting from or during:

  1. Damage resulting from misuse, abuse, negligence, accidents, or shipping damage
  2. Any condition resulting from incorrect or inadequate maintenance or care
  3. Use with another product or other damage or loss suffered by the use or combination of any other item
  4. Damages incurred during improper or inadequate maintenance
  5. Repairs by an unauthorized service technician
  6. Normal wear and tear

Open Box & Clearance Items

Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.
Open Box items come with a 6-month warranty instead of the standard 12 months warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.
If for some reason the item is defective on arrival, please contact support@sainsmart.com so we can arrange a replacement.

Warranty Registration

Terms & Policies

The Company makes no express warranty or condition whether written or oral and the company expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent
allowed by the local law of jurisdictions outside the United States, the Company disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose.

For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this limited warranty may not apply to the Purchaser.

For consumer transactions, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this product to the Purchaser.

All warranty claims must be filed by the consumer to the retailer of this product, who in turn is to contact the manufacturer regarding any warranty return or replacement. We will not handle claims
from the consumer directly. Please retain invoices for a minimum of one year for warranty purposes.

This warranty gives you specific legal rights. You may have other rights, which vary from state to state.

If you are satisfied with our products and service, please kindly leave us a positive product review. Any problem, be free to contact us support@sainsmart.com

We strive to answer all emails as quickly as possible, but due to high email volume, it may take time for us to reply. Thanks in advance for your patience!