Shipping policy
US Order Processing & Delivery
- Currently, we are offering standard & express shipping on U.S. orders to the lower 48 states. This shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO.
- Most standard orders ship within 1-3 business days. Your final shipping cost and estimated delivery timeframe will show during checkout*. Please note, that some items (pre-orders and oversized items) may require a longer ship-out and/or delivery timeframe.
- We will ship your order via any major mail carrier, including UPS, FedEx, and the United States Postal Service. At this time we cannot provide the option to choose your carrier of choice.
Why hasn't my item shipped yet?
- While most of our items have a relatively short shipping timeframe, there are those that need just a little more time to get to you. Below are some of the items that take longer to ship/deliver than average. Please be advised that this list is not all-inclusive. Always make sure you are checking the product description and your delivery estimate for further information on the shipping of your item.
- Pre-order products are not shipped as same as normal orders, the estimated delivery date of pre-order products will be marked on the product page, please be noted this.
- Oversized Items (Genmitsu 3020-PRO MAX, PROVerXL 4030, 6050 Plus and CNC extension kits, shipments weighing over 151lbs, etc) can take up to 10 business days to ship. Generally, you should receive your shipment within 4 weeks of your order date. The freight carrier will contact you to arrange the delivery once it is in your local area.
Note: We might split orders into multiple shipments. Products from the same order may arrive from different fulfillment centers, or at different times based on item availability.
If the item you ordered is temporarily out-of-stock, you will be contacted by our customer service representatives. You can choose to wait for restocking or cancel the order.
Shipping may be delayed by 2–3 days due to high holiday demand. Thanks for your understanding!
Flat Shipping Rates For US Addresses
| Standard | Express | |
|---|---|---|
| (FREE for most orders over $50) | (FREE for most orders over $175) | |
| Flat fee | $9.99 | $25 |
| Ships from | US warehouse | US warehouse |
| Delivery time | 5-7 business days | 3-5 business days |
| Service | USPS First Class Mail, UPS Ground, DHL | UPS Priority, UPS 3 Day Select, DHL |
Charge tax on shipping rates and will calculate estimated tax at checkout.
About International Orders (Non-US)
We are also offering standard & express shipping on Canada, Europe, UK orders. Our company is committed to providing excellent customer service and meeting our customers' needs for international orders. This shipping and import duty policy outlines our procedures for fulfilling international orders that require shipping from different warehouses and may incur additional import duties and shipping fees.
For Canada, the UK & Europe Countries
Support Countries & Regions: Canada, France, Germany, United Kingdom, Austria, Belgium, Ireland, Italy, Netherlands, Portugal, Spain, Finland, Poland, Greece, Slovenia, Sweden
| Standard | Express | |
|---|---|---|
| (FREE for most orders over $50) | (FREE for most orders over $150) | |
| Flat fee | $19.99 | $29.99 for CA & EU |
| Ships from | CA or EU warehouses | CA or EU warehouses |
| Delivery time | 7-10 business days | 5-7 business days |
Charge tax on shipping rates and will calculate estimated tax at checkout.
For Other Countries
| Carrier | Oversea Standard | Oversea Standard | Oversea Standard | Oversea Standard | Oversea Standard |
|---|---|---|---|---|---|
| Condition | 10kg | 10kg–30kg | 30kg - 60kg | 60kg-160kg | 160kg or more |
| Flat fee | $30 | $50 | $150 | $300 | $500 |
| Ships from | other warehouses | other warehouses | other warehouses | other warehouses | other warehouses |
| Delivery time | 10-14 business days | 10-14 business days | 14-30 business days | 14-30 business days | 14-30 business days |
Charge tax on shipping rates and will calculate estimated tax at checkout.
About the Oversized Shipping Rate of PROVerXL Series
Delivery Time About 7-15 Business Days.
| Countries & Regions | Shipping &Taxes |
|---|---|
|
USA, Canada |
Free, taxes are calculated at checkout. |
|
Germany, Finland, Sweden, United Kingdom, Belgium, France, Portugal, Spain (Oversea Island not included) |
Free oversize shipping. Customs duty included, VAT Taxes, and fees calculate at checkout. |
|
Other Europe regions: Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Romania, Slovenia (Oversea Island not included) |
USD$150, Customs duty included VAT Taxes, and fees calculated at checkout. |
|
Australia, New Zealand |
USD$250, Customs duty included. Taxes and fees are not included. |
Charge tax on shipping rates and will calculate estimated tax at checkout.
Do you ship internationally?
Yes, we ship to over 80 countries. If you don't see your country as a shipping destination, please contact support@sainsmart.com for more details.
How do I change the shipping address or cancel my order?
Please contact customer service support@sainsmart.com immediately if you need to change the shipping address or cancel your order. Please noted that it will not always be possible to make changes to the shipping address and/or cancel the order once the package is shipped.