Shipping policy
Shipping Policy
Order Processing
Most orders ship within 1–3 business days. Your final shipping cost and estimated delivery timeframe will be shown at checkout. Some items (pre-orders and oversized items) may require a longer processing and/or delivery timeframe.
Orders may be split into multiple shipments and may arrive from different fulfillment centers at different times. If an item is temporarily out of stock, our customer service team will contact you with options. Carrier selection is automatic and cannot be chosen at checkout. Shipping may be delayed 2–3 days during peak holiday periods.
United States (Contiguous 48 States)
Note: Alaska, Hawaii, P.O. Box, and APO/FPO/DPO addresses are not eligible.
| Service | Order Total | Rate | Delivery |
|---|---|---|---|
| Standard Shipping | $0 – $49.99 | $9.99 | 5–7 business days |
| Free Standard Shipping | $50.00+ | FREE | 5–7 business days |
| Express Shipping | $0 – $149.99 | $29.00 | 3–5 business days |
| Free Express Shipping | $150.00+ | FREE | 3–5 business days |
Canada
| Service | Order Total | Rate | Delivery |
|---|---|---|---|
| Standard Shipping | $0 – $49.99 | $19.99 | 5–7 business days |
| Free Standard Shipping | $50.00+ | FREE | 5–7 business days |
| Express Shipping | $0 – $149.99 | $29.99 | 3–5 business days |
| Free Express Shipping | $150.00+ | FREE | 3–5 business days |
Western Europe
Includes: France, Germany, Austria, Belgium, Ireland, Italy, Netherlands, Portugal, Spain, Slovenia, Luxembourg, Monaco, Vatican City.
Free shipping on orders $150.00+. Customs duty included; VAT calculated at checkout.
Free shipping applies to orders of $150.00+ for standard-weight shipments only (under 60 kg). Orders over 60 kg are classified as Oversize Freight and will be charged the oversize shipping fee regardless of order total.
| Service | Weight | Rate | Delivery |
|---|---|---|---|
| Express Shipping | 0 – 2 kg | $9.99 | 5–8 business days |
| Express Shipping | 2 – 10 kg | $19.99 | 5–8 business days |
| Express Shipping | 10 – 30 kg | $50.00 | 5–8 business days |
| Express Shipping | 30 – 60 kg | $70.00 | 7–12 business days |
| Free Shipping | Orders $150.00+ (Under 60kg) | FREE | |
| Oversize Freight | 60 – 150 kg | $100.00 | 10–20 business days |
| Oversize Freight | 150 kg+ | $250.00 | 10–20 business days |
Eastern & Northern Europe
Includes: Bulgaria, Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Malta, Montenegro, Poland, Romania, Slovakia, Sweden, Croatia, Cyprus, Greece, Isle of Man, San Marino.
Shipped via Germany warehouse. Customs duty included; VAT calculated at checkout.
| Service | Weight | Rate | Delivery |
|---|---|---|---|
| Express Shipping (Germany Warehouse) | 0 – 2 kg | $13.99 | 5–10 business days |
| Express Shipping (Germany Warehouse) | 2 – 10 kg | $27.99 | 5–10 business days |
| Express Shipping (Germany Warehouse) | 10 – 30 kg | $49.99 | 7–12 business days |
| Express Shipping (Germany Warehouse) | 30 – 60 kg | $79.99 | 7–12 business days |
| Oversize Freight | 60 – 150 kg | $200.00 | 10–20 business days |
| Oversize Freight | 150 kg+ | $300.00 | 10–20 business days |
United Kingdom
Shipped via UK warehouse. Post-Brexit customs declarations apply — duties and import VAT may be charged at delivery depending on order value. Free shipping on orders $150.00+.
| Service | Weight | Rate | Delivery |
|---|---|---|---|
| Express Shipping (UK Warehouse) | 0 – 2 kg | $9.99 | 3–6 business days |
| Express Shipping (UK Warehouse) | 2 – 10 kg | $19.99 | 3–6 business days |
| Express Shipping (UK Warehouse) | 10 – 30 kg | $50.00 | 5–8 business days |
| Express Shipping (UK Warehouse) | 30 – 60 kg | $70.00 | 7–12 business days |
| Free Shipping | Orders $150.00+ | FREE | |
| Oversize Freight | 60 – 150 kg | $100.00 | 10–20 business days |
| Oversize Freight | 150 kg+ | $250.00 | 10–20 business days |
EEA & Non-EU Europe
Includes: Norway, Iceland, Switzerland, Liechtenstein, Andorra, Gibraltar.
Customs declarations required. Duties and local taxes are not included and may be charged at delivery.
| Service | Weight | Rate | Delivery |
|---|---|---|---|
| Standard Shipping | 0 – 5 kg | $20.00 | 7–14 business days |
| Standard Shipping | 5 – 10 kg | $30.00 | 7–14 business days |
| Standard Shipping | 10 – 30 kg | $50.00 | 10–20 business days |
| Standard Shipping | 30 – 60 kg | $100.00 | 10–20 business days |
| Standard Shipping | 60 – 100 kg | $150.00 | 14–25 business days |
| Standard Shipping | 100 – 150 kg | $200.00 | 14–25 business days |
| Standard Shipping | 150 kg+ | $500.00 | 14–25 business days |
Oceania (Australia, New Zealand)
Customs duty is included for orders over 2 kg. Tracking is provided on all shipments.
| Weight | Rate | Delivery |
|---|---|---|
| 0 – 2 kg | $29.99 | 7–12 business days |
| 2 – 5 kg | $50.00 | 7–12 business days |
| 5 – 10 kg | $60.00 | 7–12 business days |
| 10 – 20 kg | $80.00 | 10–15 business days |
| 20 – 30 kg | $120.00 | 10–15 business days |
Asia
Includes: Japan, China, Hong Kong, Taiwan, South Korea, Malaysia, Singapore.
| Weight | Rate | Delivery |
|---|---|---|
| 0 – 5 kg | $20.00 | 7–14 business days |
| 5 – 10 kg | $30.00 | 7–14 business days |
| 10 – 30 kg | $50.00 | 10–20 business days |
| 30 – 60 kg | $100.00 | 14–25 business days |
| 60 – 100 kg | $150.00 | 14–25 business days |
| 100 – 150 kg | $200.00 | 14–25 business days |
| 150 kg+ | $500.00 | 14–25 business days |
Frequently Asked Questions
When will my pre-order ship?
Pre-order products ship on the estimated date shown on the product page.
Can I choose my shipping carrier?
No — carrier selection is automatic. US orders ship via UPS, FedEx, or USPS; international orders via equivalent regional carriers.
Can I change my address or cancel my order?
Contact support@sainsmart.com immediately. Changes may not be possible once the order has shipped.
Do you ship to my country?
We ship to over 80 countries. If your country is not listed at checkout, contact support@sainsmart.com for assistance.
What is your holiday return policy?
Items purchased between November 1 and December 31 may be returned until January 31 of the following year.